Terms & conditions

Orders are placed on WhatsApp. This website does not take payments.

You can order one item straight away, or add several items to your cart and send them in one message. Your cart and saved items stay on your own device.

Prices are in Pakistani rupees (PKR).

Stock is limited and often a single unit. An order is only confirmed once we reply to you and you've paid or agreed the payment method.

If an item sells just before your order is confirmed, we'll tell you straight away and refund anything you've already paid.

You can pay by bank transfer or by cash on delivery (COD). The payment method is agreed on WhatsApp before dispatch.

COD orders carry an extra 4% charge, calculated on the total including delivery. The COD charge is non-refundable.

Please choose carefully, and ask us for more photos or details before you order. See "Returns & refunds".

We deliver across Pakistan with Leopards Courier.

Delivery charges follow Leopards Courier's rates for your city. We confirm the amount with you on WhatsApp before you pay.

Cash on delivery (COD) orders carry an extra 4% charge on the total including delivery.

We aim to dispatch within 1 to 2 working days after the order and payment are confirmed.

Typical delivery is 2 to 5 working days. Remote areas can take longer.

We pack items carefully and send you the Leopards tracking number once the parcel is booked.

Please record a video of yourself opening the parcel. If the item is damaged, this video is the proof we need (see "Returns & refunds").

If an item is faulty, broken, damaged in transit, or not the item you ordered, tell us within 7 days of delivery and we will accept it back for a refund or exchange.

We do not normally provide a refund if you have simply changed your mind about an order, so please choose carefully.

To obtain a refund or exchange of a product purchased from GOG (GrabOrGone), including products that carry a manufacturer's warranty, you must have clear proof of purchase. This is typically a receipt or invoice.

For a damaged product we need video proof of the parcel being opened. Please start recording before you open the parcel and keep recording until the item is out of the packaging.

The original shipping costs for the product are non-refundable, as this service has been provided in full. The COD charge, if you paid it, is also non-refundable.

You pay the courier cost of sending the item back to us (one way, from you to us).

Message us on WhatsApp within 7 days with your order details and your video or photos. We will check the claim and tell you whether it is a refund or an exchange.

Once we have received and checked the returned item, an approved refund is made within 7 days.

This website has no accounts and does not collect your personal details. We only receive the information you send us on WhatsApp, which we use to handle your order and delivery.

When you tap an order button, we keep a note of the items, prices and your chosen city. It has no name, phone number or address. We use it to follow up your WhatsApp order and to keep our stock right. Notes you never confirm are deleted after 60 days.

If you ask to be notified when an item is back in stock, we store your WhatsApp number and the item. We message you once, then delete it. Requests are deleted after 90 days at the latest.

We do not sell your information. We share your name, address and phone number with the courier only to deliver your order.

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